shipping costs

hipping 

All prices include the legal VAT plus shipping costs. We deliver with DHL or another provider of our choice to the following countries: 

Shipping costs (packages up to 5 kg): 
Germany flat rate 4,95 Euro (delivery time 2-4 working days) 
Austria, Netherlands, flat rate 9,95 Euro (Delivery time 4-6 working days) 
France, Denmark, Belgium, Bulgaria, Cyprus, Czech Republic, Croatia, Greece, Finland, Hungary, Italy, Luxembourg, Poland, Romania, Portugal, Slovakia, Slovenia, Spain, Sweden, Malta, Estonia, Latvia, Lithuania, Mainland flat rate 13,00 Euro (delivery time 5-10 working days) 
Great Britain and Northern Ireland flat rate 19,00 Euro (delivery time 5-10 working days)
Switzerland flat rate 19 Euro (5-7 working days) 
Norway flat rate 19 Euro (5-7 working days) 
Iceland, Russia, Serbia, Turkey, Ukraine, Israel flat rate 35 Euro 
USA, Canada, Australia, New Zealand, China, Japan flat rate 42 Euro 

In the case of deliveries to countries outside the European Union, additional costs may arise in individual cases for which we are not responsible and which you must bear. These include, for example, costs for the transfer of money by credit institutions (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties). Further information can be found, for example, under  https://ec.europa.eu/taxation_customs/home_de and on import sales tax under http://auskunft.ezt-online.de/ezto/Welcome.do and specifically for Switzerland under http://xtares.admin.ch/tares/login/loginFormFiller.do.

Delivery time

For all payment methods, orders with corresponding availability are processed and sent immediately. 
We are anxious to offer the fastest possible shipping. 
When paying in advance, your order will be processed immediately after receipt of payment. 

Shipping Monitoring

Once your order has been shipped, you will receive an email with the "parcel number" for tracking by DHL. With this number, you have the opportunity to track your delivery on the way to you. Thus, you always know where your ordered items are currently. 
If delivery is made to non-EU countries, additional duties, taxes or fees may be payable by the customer, but not to the provider, but to the relevant customs or tax authorities. The customer is advised to check the details before ordering with the customs or tax authorities.

If the delivery is made to non-EU countries, additional duties, taxes or fees may have to be paid by the customer, but not to the provider, but to the customs or tax authorities responsible there. The customer is advised to ask the customs or tax authorities for details before ordering.

In the case of a delivery via Neustrelitz, Ottendorf-Okrilla, Rüdersdorf (postal code areas: 01000 - 03999, 09520 - 09549, 09575, 09580 - 09639, 10000 - 19999) longer transit times may occur. 
The delivery times are normal and are exclusive customs clearance. Remote Areas may have longer durations